FAQs

Do I need to complete a patch test?

 If you are using our products for the first time, we would recommend completing a patch test on a small area first. A patch test will give you an indication of how your skin will react to a new product before fully using it. If you’re unsure how to complete a patch test, visit our guide to patch testing here.

If you have a reaction to any of our products, please contact us and tell us about your experience. If the symptoms persist, we would always recommend contacting your doctor.

I have a nut allergy. Are nuts used your products?

The NHS highlight 14 ingredients in food and drink that can cause an allergy. This list includes tree nuts and they provide the following examples: almonds, hazelnuts, walnuts, brazil nuts, cashews, pecans, pistachios and macadamia nuts.  We don’t use any of those tree nuts in our soap, we do use a number of oils that are extracted from tree nuts, such as Coconut oil, Avocado oil and Shea butter. If you suffer from a tree nut allergy, we would recommend consulting with your doctor and completing a patch test before using our products.

Can I use your products on children?

Our products are certified by an independent pharmacologist and cosmetic scientist for use on even the most delicate skin. Our Sensitive Range and Bump & Baby Range are safe to use on newborns and upwards. Our Toddler Range is safe to use on children from 6 months and upwards. 

Can I use your products on sensitive skin?

Our products have all been certified by an independent pharmacologist and cosmetic scientist for use on even the most sensitive skin (that of newborns which is 30% thinner than an adults). Our Sensitive Range is fragrance free and  made with ingredients that have been carefully selected as they are kind and gentle on sensitive skin. If you are using our products for the first time, we would recommend doing a patch test on a small area of skin first. Visit our guide to patch testing here.

Do you use chemicals in your soap?

We hand-make our soap and shampoo bars using the traditional cold-process method. This process uses Sodium Hydroxide to covert the natural oils into soap and is called ‘saponification’. The Sodium Hydroxide is used to convert the oils and water into soap and is not present in the final product; only the natural ingredients remain in the products. All ingredients are shown in the description for each product so you know exactly what’s going on your skin and hair.

Do you use palm oil?

Greenpeace explains that ‘Palm oil is amazingly versatile…[and is used in thousands of products from] biscuits and chocolate, as well as shampoo and toothpaste.’ As a result a huge industry has grown to service this demand, with Indonesia becoming the largest producer in the world. The devastating cost of this industry of deforestation, its effect on climate change and pushing species such as Orangutans to the brink of extinction are widely documented. 

We realise that a boycott of palm oil is not the single answer to these issues. We do not however use palm oil in our products. We also understand that these issues are not unique to the palm industry, but are a undeniable consequence of agriculture on a large scale. We use oils and butters from natural sources from around the world. We take our duty as a manufacturer very seriously in ensuring our ingredients are from responsible suppliers and from sustainable sources. You can read more about the our ingredients here.

How should I store my soap? 

Natural soap can last up to 50% longer and won’t go soft or squashy if you allow it to dry between uses. Keep it in a soap dish that allows water to drain away for best results. If kept at room temperature, our soap will last for up to 12 months once it’s unwrapped.

Can I return if I don’t like it?

As our products are for health and hygiene use, we are unable to accept returns or exchanges on and opened and used items. We are happy to accept returns of items that are unused and remain unopened in their original packaging. For more details, visit our policies page. 

Are any of your products tested on animals?

Not a single one of our products have been tested on animals. All of our products are tested firstly on me, Dee, and my family. All of our products are independently certified by by a pharmacologist and cosmetic scientist in a lab that also does not use animal testing. The products are then sent off to our family testers team, families across the UK who help put our products through their paces, before they become available to purchase.

Do you manufacture in the UK?

We’re incredibly lucky to be able to hand-make all of our products in Soap Bubble HQ based in a beautiful part of Cheshire here in the UK.

 Is your packaging recyclable?

Absolutely! All of our packaging is 100% recyclable or compostable and free from plastic!